Refund and Return Policy – LINKALI
Effective Date: March 3, 2025

At LINKALI, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a clear and straightforward refund and return policy. Please take a moment to read the policy below to understand your rights and the process.

1. Eligibility for Returns

We accept returns for most items within 30 days of the date you receive your order. To be eligible for a return:

  • The item must be unused, in the same condition you received it, and in its original packaging.
  • Items must not be damaged, altered, or missing parts.
  • Products must be purchased directly from LINKALI via our website linkali.xyz.

2. How to Return an Item

To initiate a return, follow these steps:

  1. Contact Us: Email our customer service team at contact@linkali.xyz with your order number and the item(s) you’d like to return.
  2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and detailed instructions on how to send the product back.
  3. Package the Item: Carefully package the item(s) in the original packaging (or a secure alternative) to prevent damage during return shipping.
  4. Ship the Item: Ship the item back to the address we provide along with the RA number. You will be responsible for the return shipping costs unless the item is defective or the wrong item was shipped.

3. Refund Process

Once we receive your returned item:

  • We will inspect it to ensure it meets the return criteria.
  • If the item is eligible, we will process your refund within 7-10 business days to the original payment method used for purchase.
  • Please note that the original shipping charges are non-refundable, and you are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., damaged or incorrect item).

4. Exchanges

If you would like to exchange an item, we recommend following the return process and placing a new order for the desired item. Unfortunately, we do not handle direct exchanges.

5. Non-Refundable Items

Certain items are not eligible for return or refund, including:

  • Final sale items: Any items marked as “final sale” are non-refundable and non-returnable.
  • Personalized or custom-made items.
  • Gift cards.
  • Hygiene products (such as baby bottles or accessories) if opened.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@linkali.xyz with your order number and photos of the damaged product. We will arrange a full refund or replacement at no extra cost.

7. Late or Missing Refunds

If you haven’t received your refund after 7-10 business days, please check your bank account and contact your credit card company. If you’ve done all of this and still have not received your refund, please contact us at contact@linkali.xyz for assistance.

8. Changes to This Policy

We may update this Refund and Return Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to ensure you are aware of any updates.

9. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at: